Thank you for purchasing our family cookbook! Because each cookbook is custom-printed to order through our printing partner (Lulu), we have a specific policy regarding returns and refunds.
1. Damaged or Defective Items
If your cookbook arrives damaged during shipping, or if there is a noticeable printing defect (such as misprinted pages, blurry text, or a damaged binding), we will gladly arrange for a replacement copy to be sent to you at no additional cost.
- Please contact us within 14 days of receiving your book.
- Include your order number and clear photos of the damage or printing defect.
2. Cancellations and Change of Mind
Because production begins immediately after your order is placed, we cannot accept cancellations, returns, or exchanges for “change of mind” or accidental duplicate orders. Please review your cart carefully before completing your purchase.
3. Address Errors
Please double-check your shipping address at checkout. We are unable to offer refunds or free replacements for books that are undeliverable or lost due to an incorrectly entered shipping address.
How to Contact Us
If you have any issues with your order, please reach out directly through our website’s contact form or reply to your WooCommerce order confirmation email.